We implemented a multi-platform strategy to optimise ad spend and reach the right audiences. By refining creative messaging, targeting specific consumer segments, and leveraging high-impact visuals, we maximised engagement and conversion rates.
Alongside this, we focused on customer segmentation, monitoring key metrics such as MER (Marketing Efficiency Ratio), CAC (Customer Acquisition Costs), NCAC (New Customer Acquisition Costs), LTV (Lifetime Value), AOV (Average Order Value), and CVR (Conversion Rate). We focussed our strategy on acquiring net new customers and allowed lifecycle marketing to pick up low hanging fruit. This strategy allowed for real back-end, incremental results over time, driving long-term growth.
To drive growth, we implemented strategic “marketing moments”—seasonal promotions, product launches, and exclusive drops—to create sales peaks during quieter periods, and enhance advertising efficiency. We also prioritised first-order profitability by introducing cost caps in the ad account, effectively controlling acquisition costs. This approach ensured sustainable growth and long-term business impact.